Question 1

What does the partner program include?

Accepted Answer

A complete frozen-coffee program: free state-of-the-art slush equipment, free shipping on mix, marketing and promotional support, predictive machine service, strategic wholesale pricing, and custom branded cups.

Question 2

Who owns the machine?

Accepted Answer

Froffee provides and maintains the equipment as part of the program. You focus on serving customers; we keep the machine running.

Question 3

What margins can I expect?

Accepted Answer

Around a 50% profit margin per cup, at a suggested retail of about $5 / 12 oz. We'll review the full economics with you for your location.

Question 4

Is there a minimum order?

Accepted Answer

We match supply to your volume and recommend a starting assortment based on your store type and traffic.

Question 5

How fast is service if something breaks?

Accepted Answer

Our machines are connected for predictive service, so we can often identify and resolve issues before they interrupt sales.

Question 6

How is Froffee shipped?

Accepted Answer

Free shipping across the continental US. Orders ship from our California warehouse and typically arrive in 5–7 business days.

Question 7

How do I make Froffee at home?

Accepted Answer

Three ways: blend it with ice, prepare it hot, or serve it from a slush machine. See our how-to guide for step-by-step instructions for each method.

Question 8

What's in a case?

Accepted Answer

A case contains 10 bags. We offer Coffee and Mocha in both individual bags and full cases.

Question 9

How should I store it?

Accepted Answer

Store sealed bags in a cool, dry place. Once prepared, enjoy your frozen coffee fresh.

Question 10

What are the ingredients and allergens?

Accepted Answer

Froffee is made with real coffee and pure sugar, never corn syrup. Full ingredient and allergen details per product are being finalized — check the product page or contact us. [VERIFY per SKU]

Question 11

What's your return policy?

Accepted Answer

See our Refund Policy for full details. If something isn't right with your order, contact us and we'll make it right.

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